Refund Policy

Effective date: September 29, 2026

This Refund Policy applies to all purchases from Boss Maker LLC ("The Boss Maker," "we," "us"), including our programs, services, strategy sessions and digital products. It is part of our Terms & Conditions. Refunds are available only as described in this Policy.

1. Enrollment & Onboarding Fee

The first $1,000 of every program enrollment is an Enrollment & Onboarding Fee. It is credited toward your total program fee, but it is non-refundable, because we begin reserving team capacity, onboarding, intake review, research preparation and program administration as soon as you enroll.

2. Two ways to enroll

Your enrollment type is set by the payment you choose at enrollment. Later payments that bring your total to $5,000 or more do not change your enrollment type or create a refund right.

A payment plan is a way to pay the agreed program fee over time. It is not a month-to-month subscription or a cancel-anytime arrangement. Unless we agree otherwise in writing, stopping or not using the program does not end your obligation to pay the remaining installments.

3. Qualified Enrollment Protection (Commitment Enrollment only)

Protection Period. Except as described below, the Protection Period ends on the earlier of:

• 30 calendar days after your enrollment date, or
• 3 business days after we deliver your Commercial Blueprint.

In no event will you receive fewer than 3 business days to review the Commercial Blueprint because of when we delivered it. If we deliver it fewer than 3 business days before day 30, the Protection Period ends 3 business days after delivery.

If we deliver late. If we have not delivered your Commercial Blueprint by day 30 for reasons on our side, the Protection Period does not end on day 30. It stays open until 3 business days after we deliver the Commercial Blueprint. Any installment that falls due while the Protection Period stays open is postponed until the day after the Protection Period ends. This extension does not apply if the delay was caused by you missing a required deadline in Section 3 or in our Terms & Conditions (Section 3).

Commercial Blueprint means a written deliverable that includes, at minimum: your commercial lane, your defined target buyer, the core problem and value proposition, your offer structure, your positioning, and a pricing framework. It is delivered on the date it is made available in your Boss Maker Workspace or sent to your email on file with written notice that it has been delivered.

How to request. Email [email protected] with the subject "Refund Request" before the Protection Period ends.

Eligibility. To qualify, all of the following must be true:

• Your payment at enrollment was $5,000 or more.
• Your written request was received before the Protection Period ended.
• You completed the required onboarding and intake materials within the required timeframe.
• You attended the required onboarding and strategy meetings, or rescheduled them with at least 24 hours' notice.
• You provided the information, feedback and approvals reasonably required to complete the Commercial Blueprint or a required implementation checkpoint within 5 business days of each request. Only deadlines that had already passed when you submitted your refund request count against you.
• You are current on all payments due during the Protection Period.
• You have not materially breached our Terms & Conditions.
• You have not started a chargeback or payment dispute before completing this refund-request process.

What is refunded. All program fees you actually paid to The Boss Maker, minus the $1,000 Enrollment & Onboarding Fee. Unpaid future installments under that enrollment are cancelled. Approved refunds are processed within 10 business days to the original payment method where practicable.

During the Protection Period. You receive a limited, revocable, view-only license to evaluate your Commercial Blueprint and other Client Deliverables. No permanent license or transfer takes effect until the Protection Period ends without a timely refund request, even if you paid in full.

What happens after a refund. Your engagement ends. Our remaining obligations end, including the Business Extraction Guarantee. Your evaluation license and any right to use Client Deliverables and Boss Maker Materials end, and you must stop using and delete them. Boss Maker Materials remain our exclusive property.

4. Business Extraction Guarantee

After the Protection Period, or for Flexible Start enrollments, our Done-For-You program is backed by the Business Extraction Guarantee. If you complete the required onboarding, strategy work and implementation checkpoints and we do not complete the agreed core deliverables within 60 days, we will continue working until they are complete, at no additional implementation fee. This is not a cash refund and not an income guarantee.

5. Digital products and strategy sessions

eGuides, templates, recordings, other digital products and Strategy Sessions are non-refundable once purchased or delivered.

6. No results-based refunds

The Boss Maker does not guarantee revenue, income, leads, clients, advertising performance or business success. Outside Qualified Enrollment Protection, we do not issue refunds because of business results, changed financial circumstances, lack of time, a change of mind, a decision not to launch, or dissatisfaction with results. Advertising spend and amounts paid to third-party platforms or vendors are not payments to The Boss Maker and are never refundable by us.

7. Missed payments, inactivity and abandonment

If a payment is missed or you stop responding, Section 7 of our Terms & Conditions applies. That includes pausing work and access, and closing the engagement after 30 days of inactivity. No refund is owed in those cases.

8. Discretionary accommodations

Outside any express refund right in this Policy, The Boss Maker may, in its sole discretion, approve a refund, partial refund, credit, payment adjustment, extension, release from future payment obligations or other accommodation. Any accommodation is voluntary. It applies only to the specific circumstances for which it is granted, and it does not amend this Policy, set a precedent, waive any other right, or create an entitlement for any other client.

9. Contact us before disputing a charge

If you have a concern about a charge or the program, email [email protected] first. We respond within 2 business days. Filing a chargeback or payment dispute without first completing this process is a breach of our Terms & Conditions (Section 9).

10. Where the law requires otherwise

If a law that applies to you requires a refund or cancellation right that cannot be waived, we will honor that right to the minimum extent required. Every other part of this Policy still applies.

Questions: [email protected] · Boss Maker LLC